**Customer Satisfaction:**
Your satisfaction is our top priority. If you are unsatisfied within 30 days of receiving your order, please reach out to us at support@peptifylabs.com. We are committed to assisting you and resolving any issues.

**Returns & Exchanges:**
We accept returns within 30 days of the order placement. To initiate the return process, email support@peptifylabs.com, and a team member will assist you. Please note that we cannot accept returns for opened, altered, or specially handled items, including those requiring specific temperature conditions, due to the potential for degradation and contamination.
The void sticker on the product must remain intact and unaltered. Any product with a tampered, damaged, or removed void sticker will not be eligible for a return or refund.

**Return Eligibility:**
– **Incorrect Products:** If the product you received is incorrect, we will cover the cost of return shipping.
– **Unsatisfactory Products:** If you are dissatisfied with your purchase, return shipping costs will be at your expense.
– **Missing Products:** If any items are missing from your order, we will cover the cost of the missing item.

**Return Process:**
1. Contact us at support@peptifylabs.com within 30 days of receiving your order.
2. Provide the reason for the return and include pictures of the product.
3. Our team will review your request and determine whether a refund is applicable.
4. If the return is approved, we will provide instructions on the return process.

**Refund Process:**
– Once the returned items are verified, we will process your exchange or refund accordingly.
– Refunds will be issued to the original payment method.
– Note: Opened items will not be accepted for return.

We appreciate your understanding and strive to ensure a smooth and satisfactory experience for all our customers. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing PeptiFy Labs!